Attridge and the Accessibility for Ontarians with Disabilities Act (AODA)
Attridge strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Attridge is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. (https://www.ontario.ca/laws/statute/05a11 ) This accessibility plan outlines the steps Attridge is taking to meet those requirements and to improve opportunities for people with disabilities. In doing so, we re-affirm our commitment to providing quality services, training and communication in a manner that respects the dignity and independence of persons with disabilities.
Attridge is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. Attridge has created a Multi-Year Accessibility Plan that celebrates the AODA achievements to date and sets a timeline for improving access and service to all.
We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws regulating both the AODA Accessibility Plan ( https://www.ontario.ca/page/path-2025-ontarios-accessibility-action-plan) and AODA Customer Service Standard (https://www.ontario.ca/page/how-make-customer-service-accessible)
Attridge – AODA Organizational Commitment
Multi-Year Plan
Attridge has created a Multi-Year Accessibility Plan that celebrates the AODA achievements to date and sets a timeline for improving access and service to all.
Emergency Incident Plan / Individual Accommodation Plan
Attridge is committed to providing its customers and employees with publicly available emergency and public safety information in an accessible way upon request. We are committed to providing workplace emergency and response information to people with disabilities in various formats, when requested. We are committed to providing employees and visitors with emergency information, plans or safety information in an accessible way upon request.
Training
We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees and volunteers on accessibility as it relates to their specific roles.
Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
Recruitment and Employment
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
Accessible Customer Service
Attridge is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
Accessible Feedback
Attridge is committed to ensuring equal access and participation for people with disabilities. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws. Attridge will encourage feedback about our AODA commitment, policies and procedures.
Attridge – AODA Multi Year Accessibility Plan
Our AODA Multi-Year Accessibility Plan outlines the policies, achievements and actions that Attridge has taken and the work underway to improve opportunities for people with disabilities. The current plan covers the period from July 1, 2021 through June 30, 2026. With active implementation to occur with the re-start of school and driver refresher training that will begin in 3rd quarter.
We are committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others. Attridge is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. (http://www.ohrc.on.ca/en/guide-your-rights-and-responsibilities-under-human-rights-code/part-i-%E2%80%93-freedom-discrimination) We are committed to excellence in serving all customers including people with disabilities.
To date the following measures have been implemented by Attridge:
Planned Action:
Attridge – AODA Emergency Incident Plan / Individual Accommodation Plan
Attridge is committed to providing its customers and employees with publicly available emergency and public safety information in an accessible way upon request. We are committed to providing workplace emergency and response information to people with disabilities in various formats, when requested. We are committed to providing employees and visitors with emergency information, plans or safety information in an accessible way upon request.
To date the following measures have been implemented by Attridge:
for all employees.
Planned Action
Attridge – AODA Training Plan
Attridge is committed to training staff in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. We will train our employees on accessibility as it relates to their specific roles.
To date the following measures have been implemented by Attridge:
Planned Action:
Attridge – AODA Information and Communication
Attridge will make our information and communication accessible to people with disabilities. The information and communication will be shared in a manner that takes into account the needs of the person with the disability. The information about this company and its services, including public safety material, will be provided when requested in an accessible format or with communication supports.
To date the following measures have been implemented by Attridge:
Planned Action:
(WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws. Attridge has achieved a passing score using this criteria and will continue to improve as more content and changes are added to the website.
Attridge – AODA Recruitment and Employment Commitment
Attridge is committed to ensuring that our recruitment and assessment process are fair and accessible. We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. Attridge will review each individual accommodation plan with an employee and develop an acceptable way to move forward with employment that meets all legislation and safety protocols.
To date the following measures have been implemented by Attridge:
for all people, noting that accommodations will be made for those who require it.
Planned Action:
Attridge – AODA Accessible Customer Service
Attridge is committed to providing goods, services or facilities to all people including those with disabilities. Attridge is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code and understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. Attridge will comply with both the Ontario Human Rights Code and the AODA.
The Attridge commitment to excellence in serving all customers including people with disabilities will continue to demonstrate a superior customer experience for all. Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities. Discover the latest top-rated bathroom vanities on cape cod at https://cppkitchenbath.com site. We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability.
This may include any of the following:
the phone; repeating, clarifying or restating information where required.
We will work with the person with a disability to determine what method of communication works for them.
Attridge will welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as:
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
To date the following measures have been implemented by Attridge:
Attridge will provide accessible customer service training to:
Planned Action:
Attridge – AODA Feedback
Attridge welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Employees and customers will be encouraged at each step in the process to provide feedback in the following ways:
Planned Action: